Warranty & Exchange Policy
Professional terms governing hardware returns and defect replacements. Adhering to
Hafeez Center IT wholesale and retail standards.
Strict Condition Standard
Opened or physically damaged packages will not be accepted for return or exchange under any circumstances. Customers must inspect the external packaging integrity prior to accepting delivery. Seals must remain unbroken for non-faulty returns.
Covered Return Cases
Wrong Product Delivered
If the SKU received does not match the order invoice, report immediately. The item must remain sealed in its original factory packaging.
Damaged or Faulty Hardware
Hardware arriving with manufacturing defects or functional failure out-of-the-box. Subject to technical verification upon return.
Processing Timeline
5-7
Business Days
Standard technical inspection and
exchange processing time once the
item reaches our facility.
Logistics & Service Areas
LOCAL SERVICE
Lahore Customers
- Free Pickup: Complimentary courier retrieval for verified faulty items within city limits.
- 24-Hour Limit: Faults must be reported within 24 hours of delivery confirmation to qualify for rapid response.
NATIONAL SHIPPING
Outside Lahore
- Customer Covered Shipping: Return logistical costs are borne by the customer for out-of-city claims.
- Secure Packaging: Customer is responsible for ensuring the item is securely boxed to prevent transit damage.
